Is Traina Interactive a registered 501(c)(3) non-profit organization?

Traina Interactive is a for-profit C-corporation. We’re committed to making charitable giving a part of everything we do.

What if I forgot my password?

To reset your password, simply click the “Forgot password?” link within the Sign In process on our home page. An email will be sent to you with instructions to reset your password. Or, contact one of our Customer Care Advisors via phone or email for assistance.

How do I change my account information?

After logging in to your IfOnly account, go to the My Account page to edit your information. 

How can I change my email settings?

To manage which emails you receive from us, log in to your IfOnly account and change your settings within the Accounts page.  

 I just made my purchase, what are next steps? How do I check the status of my purchase?

Once you complete your order, you will receive a confirmation email from us with an order summary. At any time, you can log into your account to check the status of your purchase. If you have any trouble, please call (415) 754-8167 or email one of our Customer Care Advisors.

What should I do if I have not received the confirmation email for my purchase?

The confirmation may have been caught in your email spam filters. First, be sure concierge@ifonly.com is in your address book and check your email’s spam folder. If you’re still experiencing issues, please get in touch with one of our Customer Care Advisors by phone at (415) 754-8167 or via email.

What payment options are available on IfOnly?

We accept all major credit cards and can receive wire transfers for amounts over $10,000.

When will my credit card be charged?

Upon the completion of your purchase, we will immediately validate your credit card. For most experiences, however, you will not be charged until our luminary partner has approved the experience on their end and/or the experience has been scheduled. Once the approval is in place, your card will be charged or the wire transfer will be processed. For physical products, you will be charged when the item has been shipped to you. If needed, a dedicated Customer Care Advisor will contact you to finalize the purchase.

Can I cancel a purchase?

You may retract a purchase up until it has been approved by the luminary partner and the credit card has been charged. If you have questions once the credit card has been charged, please call (415) 754-8167 or email one of our Customer Care Advisors for assistance.

What are the full details or terms for each experience?

Each experience contains its own individual terms, as devised by our luminary partners and Customer Care Advisors. Please refer to each experience to see the applicable terms, and visit our terms page for general terms of service.

After I have accepted the Terms of Service and submitted my credit card, can I change the terms and conditions that apply to an experience?

Our luminary partners and our Customer Care Advisors have carefully devised the terms and conditions that apply to each experience. Once the purchase is complete, the terms cannot be altered. However, if you feel you need assistance, please don't hesitate to contact one of our Customer Care Advisors via phone or email.

How will my personal and credit card information be protected?

Your personal information and privacy are very important to us. Please refer to our privacy policy for specific details.

What is the minimum age requirement to make a purchase?

You must be 18 years of age or older to purchase experiences on IfOnly.

Can I purchase an experience as a gift?

We offer the ability to purchase gift cards in any amount, available as either an electronic or physical card. You can personalize the message for any occasion. To purchase a gift card, please visit our gift purchase page.

Can I make a purchase if I live outside of the United States?

At this time, we can only accept purchases from the U.S.; however, we are planning to expand purchases beyond the United States in the future. If you’re interested in hearing from us when international purchases are possible, please provide your contact information as well as your location by email to one of our Customer Care Advisors. 

Is my purchase tax deductible?

At this time, unfortunately, there is no tax deduction available for customers.

Will sales tax be charged on my purchase?

When applicable, sales tax will be included in the purchase price.

The experience I was interested in is sold out. Will sold out experiences be reproduced?

Because experiences are dependent on the availability of our luminary partners, we can’t guarantee that a specific experience will be available for purchase again. Sometimes luminaries will offer a similar experience or item. We’re happy to alert you if something become available once again - simply join the waitlist on the experience page. That said, we would love to hear from you with requests for your ideal experience--simply call (415) 754-8167 or email us.

How do I suggest a luminary or experience?

We would love to hear your suggestions for the perfect experience with your favorite luminary.  Email us with what you are looking for, and we will try to make it a reality.

Can I suggest you team up with my favorite charity?

Absolutely.  Email your suggestions to our Charities team.

Can I apply one luminary’s offer to a different luminary?

Each luminary decides which experiences they would like to make available. To request a bespoke experience, please email us with the specific details--we'd love to help you realize your dreams.

What percentage of my purchase will go toward charity?

Each of our luminary partners have agreed to contribute at least 10 percent of proceeds to charity.

How do I know that the charitable portion of my purchase is going to a good cause? Are participating charities screened?

We very carefully screen each of the charities we work with. Selected charities must be a registered 501(c)(3) non-profit organization and have a demonstrated track record of positive social impact. For more details on our thorough screening procedures, please reach out to our Charities team.

Why is background screening required for in-person experiences?

Because we want to ensure memorable experiences for both you and our luminary partners, you and your guests will be screened for in-person experiences. We will keep this information private and destroy it after use. For more information on our screening procedures, please call (415) 754-8167 or email one of our Customer Care Advisors.

How does IfOnly ship physical items?

In most circumstances, we carefully and securely ship physical items through one of the major U.S. shipping companies, such as UPS or Fedex. When it comes to items that are fragile, delicate, oversized or overweight, we will work with you over the phone or via email to arrange special shipping and handling.

What are the shipping rates?

As with all online purchases, costs of shipping will depend on the shipping destination, as well as the type and size of the item you purchased.  If shipping is not included in the purchase price, the relevant shipping fees will be included at the checkout point of your order process. In the event that shipping is a fixed price, the estimated amount for each item will be included in the purchase price. See the individual terms of an item for specific details that apply.

Where do I track the shipping status of my purchase?

Once your item has been processed for shipping, you will receive an email from us with a unique tracking code. If you do not receive such an email within 10 business days after your purchase was completed, please email one of our Customer Care Advisors for assistance.

What is the IfOnly return policy for physical items purchased?

If the item you purchased reaches you in a condition that differs from its description, please get in touch with one of our Customer Care Advisors by phone at (415) 754-8167 or via email. We will be happy to assist you in resolving any issues.

Can I get a refund on my in-person experience?

You may retract a purchase up until it has been approved by the luminary partner and the credit card has been charged. Once the in-person experience has been approved, the sale is final. If the experience is cancelled by our luminary partner and cannot be rescheduled within 30 days, we will provide you with a full refund to your credit card or through a bank wire. We’re here to help resolve any issues you may experience. Please reach out to one of our Customer Care Advisors by phone at (415) 754-8167 or via email.